Shipping Policy

At Twisted Schweets, we strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to review our shipping policy to ensure a smooth delivery process.

**Free Shipping Policy**
- Free shipping is available for orders over $150.
- Offer applies only to customers located within major cities.
- Additional shipping charges will apply to rural areas.
- We will contact you regarding any additional charges if applicable.

Processing Time:

**DUE TO CANADA POST STRIKE** We will be using alternative Couriers, if you select Canada Post we will automatically choose the next best option using other courier services. Please allow 2-3 business days for order processing. We work diligently to prepare your order for shipment as quickly as possible. However, during holidays or seasonal highs, such as Halloween or Christmas, processing times may be slightly longer. Rest assured, we are committed to getting your order to you in a timely manner.

Shipping Methods:

We offer various shipping methods to accommodate your needs. During the checkout process, you can select your preferred shipping method. Please note that the estimated delivery times provided by the courier are only estimates and may vary depending on your location and other factors beyond our control.

International Product Notes:

Some of our products may be imported from different countries, such as Europe, but are specifically made for the US or Canadian markets. As a result, the packaging may have English writing. Additionally, certain companies may manufacture products in multiple countries. For example, a German company may produce items in Germany, Turkey, or the United Kingdom. Rest assured, regardless of the country of origin, we ensure that all products meet our high standards of quality and taste. If you are dissatisfied with the product due to it not being manufactured in the expected country or not matching the image, returns are accepted (subject to return standards) with shipping fees at your expense.

Shipping Delays:

If your order is not received within the estimated time provided by the courier, we recommend contacting the shipping carrier directly. They will have the most up-to-date information regarding your package's whereabouts and can assist you in resolving any delivery issues promptly.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

Return Policy:

We understand that sometimes a product may not meet your expectations. If you need to return an item, please review our return policy below:

30-Day Returns:

We offer a 30-day return policy, starting from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it, unopened or undamaged, and in its original packaging. Please note that opened products, damaged products, clearance items, and final sale items cannot be returned.

Return Process:

If you would like to initiate a return, don't hesitate to get in touch with us at schweeties@twistedschweets.com. Our customer service team will provide you with further instructions and assist you throughout the return process. Please note that the buyer is responsible for paying the return shipping costs.

Refund:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Contact Us:

If you have any further questions or concerns regarding our shipping or return policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you. You can reach us at schweeties@twistedschweets.com or by phone at 2263387454.

Thank you for choosing Twisted Schweets. We appreciate your business and look forward to providing you with delicious and unique treats.